Universal Request
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‎06-23-2025 07:59 AM
Hi team,
Iam working on universal Request.i have created a universal request and then create a request with ui action but again new UR is getting created.
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‎06-23-2025 08:02 AM
Did you install the User Request-related plugins for Request and Incident?
If not, try repairing the UR plugin once and see if that resolves the issue.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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‎06-23-2025 08:16 AM
@Dr Atul G- LNG I have installed this
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‎06-23-2025 02:42 PM
As a routing agent, create a request from a universal request and then assign it to the appropriate assignment group. The request manager handles the requested items and takes further actions to fulfill the request.
Before you begin
- Universal Request plugin (com.snc.universal_request)
- Request Management plugin (com.sn_cs_sm_request). -- install this plugin as well.
- The glide.sc.use_cart_layouts system property is set to true.
- The Use Cart Layout" check box for an individual catalog item is selected.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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‎06-24-2025 01:12 AM
Please close this thread, I am sure your this issue is sort now.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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