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Resolved! Notification Preference

Hi All, Can some one tell me about the Notification Preference that has SLA Breached What is the use of it?  I need  a notification to send  me. when SLA has breached to other assignment group which i am not part of it. 

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Saib1 by Tera Guru
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  • 1 replies
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IMAP Connection timed out or authentication failed

Hello We have enabled IMAP oAuth2.0, but the connection is timed out or authentication error.We have given all oAuth entity scope in app registry.Unable to connect to the servicenow.port 993.While manually login to the outlook, we can see that the ma...

anu57 by Tera Contributor
  • 1311 Views
  • 1 replies
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How to track Incident sources

In our instance we are trying to track incident sources, without compromising the contact type data. According to the ServiceNow documentation, contact type is the manner of which the user contacted for help (phone, email, chat...). On top of that we...

Anderson16 by Tera Contributor
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  • 2 replies
  • 0 helpfuls