Resolved! How to remove choice option from Record Producer
I set two category choices as inactive on my custom table. When I use the record producer form, those choices are still visible. How do I set them as inactive on my record producer?
Forum Posts
How to track Incident sources
In our instance we are trying to track incident sources, without compromising the contact type data. According to the ServiceNow documentation, contact type is the manner of which the user contacted for help (phone, email, chat...). On top of that we...
Resolved! Sort individual stacks or categories on a bar chart to go from lowest to highest count?
Is there a way to sort the individual stacks or categories in a bar chart to go from lowest to highest count? For example, I would like this bar chart to go from the group designated as the lowest offender to the highest offender.
Resolved! I am adding recipients into cc using mailscript so how to verify if it is sent to all recipients?
I am adding a certain user list to cc using mailscript and i am getting values in logs but how can we verify that it is including all the required users in CC field ? as email logs are giving only 'to' list of that notification in recipients
Resolved! Copy Field from incident record when new problem is created
I am new to ServiceNow. I have created a field u_inc_reason on the incident form, and also created a field u_prb_reason on the problem form. I want the value from the incident (u_inc_reason) to be copied to the problem record when the create proble u...
Resolved! Creating problem record from promote major incident record
Hi, A problem record is creating automatically, when we click on promote to major incident button on incident. Any idea how it is creating? is this a OOB functionality? Thanks.
Resolved! Incidents created from past 3 days
Hello Everyone,I need to get the incidents which are created from past 3 days using script. can anyone help me in achieving this.
Create Incident when external user sends an email
Hi All,We need to create Incident when an external user means if the user is not exists in servicenow system and they send an email, incident should create. could you please help on this.Thanks!
Metric to track assignment group changes
Hello Experts,I need to track assignment group changes for incidents. I can see OOTB metric definition is already available but it is not creating any instance when I change the assignment group. Could you please if I'm missing something here?Thanks,...
Display Breached assignment group for an incident in a reporting using data base view
Hi All,I want to display the assignment group in which the incident is breached. We are trying using data base view between metric instance table and task table. I am trying to write a logic in where clause like start time of incident sla is less tha...
How to add Impersonator option on Portal.
Hi Developers, I'm trying to learn Portal from scratch as I have 0 knowledge about it.Please guide me on how I can add Impersonator option under Profile on portal page in very simple & understandable way.Also request you to please try to explain what...
Can we configure email listener in servicenow to track the emails?
We have a DL (ecatalog@company.com). We need to track all the emails that are being sent to DL and need to create incident in servicenow. Is it possible? Please let me know. ThanksUday
How to create change maintenance window which repeats every 2nd and 3rd week of each month
How to create change maintenance window which repeats every 2nd and 3rd week of each month (only for Tuesday and Friday)? We dont have script option in maintenance schedules. Can someone please help me to configure this using schedules and child sche...
Resolved! How to call a script include from assignment Rules - Script
Hi,Please guide me how to call a script include from Assignment scriptI have created an assignment rule and added a script to call script include example: var a = new SetAssignmentGroup().populateAssignmentGroup(); script include :created a script in...
