Hi Team, We would like to integrate ServiceNow A --> ServiceNow B ( unidirection ) incident integration. I created one local account but that's not working, however when I add rolese to that account it's working. Scenario is : when Incident created...
We're testing adding two new location fields to our incidents, and (with help) I was able to set up an advanced reference qualifier on the record producer so that, on the service portal side, a customer could select a Building ([u_university_building...
Hello Team, When a major incident occurs, users automatically receive notifications with updates every hour (like work notes, who worked on the ticket). Regards,Manasa.
Hi All,For making attachment mandatory in onchange client scriptBelow is the script writtenfunction onChange(control, oldValue, newValue, isLoading, isTemplate) {if (isLoading || newValue === '') {return;}var t= g_form.getValue('type');if (t== 'Docum...
Hello All,How to add a Fields in Major Incident Workbench.We need to add a new Box and add a field in that box.
Hello , I've a field name "assigned_to" which has type "Reference" , Yesterday I've changed the type from reference to string .But , again when I try to update the type from string to reference , the following error occurs :Is there any s...
When I'm executing schedule job, record is not getting created in Transaction log with type as "Scheduler" instead of that it was creating in some random types like "Form" and other things.. why so? . . @Ankur Bawiskar @Community Alums
In the below script return false is not working.Can anyone help me function onSubmit() {var ga = new GlideAjax('IncidentAssignmentGroup');ga.addParam('sysparm_name', 'canResolveIncident');ga.addParam('sysparm_state', g_form.getValue('state'));ga.add...
Hello All, Template icon is not available in Agent workspace. When User is trying to create new interaction, incident template icon is not available. Can anyone please help me with this. Regards, Nivedita
I wanted to do escalation when SLA reaches 50% L2group should get notification and when it reaches to 75% & 100% L3 group should get notification, through flow designer .
Hello, I have created separate delete UI action for change request table to prevent deletion of change request if it has any open change tasks.Now, I want to show confirmation message before deleting change request.Can anyone help me to achieve this?...
Hi guys,I accidently created a parent-child relationship for an incident which should've been a independent incident.How do i remove this dependency. I only want to keep the child incident and remove all parents.Please help!
Hi All, I created a business rule as to where an incident needs to be attached to Emergency Changes before closing. But also need to create a UI policy to guide the user to the correct tab "Incident Pending Change" I am not able to find backend name ...
Hi Experts,On incident form level whenever user is trying to "propose it as major incident " and then in top header we have a button call "Promote Incident" Once click on it one ui page is opened (table - major_incident_workbench) and then I have one...
Hi Guys, We have a problem with the logged change, the change is stuck on Assess, it does not move further to Authorize and on. There is a warning "Scheduling conflict detected. Use the Scheduling Assistant to avoid conflicts." You might also notice ...
