Universal Request

[Vinya Jakkula]

Hi team,

Iam working on universal Request.i have created a universal request and then create a request with ui action but again new UR is getting created.

[Dr Atul G- LNG]

Hi @Vinya Jakkula 

Please close this thread, as your issue is sort now by installing the request plugin.

[Vinya Jakkula]

No @Dr Atul G- LNG as i mentioned still it is creating the new UR.it is not attaching to associated UR.

[Dr Atul G- LNG]

Hi @Vinya Jakkula 

Integration of Request Management with the Universal Request application extends the capabilities of Universal Request and enables your employees and agents to create a universal request by submitting a request from a catalog item or record producer. This integration provides a consistent ticketing experience and facilitate inter-department request transfers.

Note: To use this capability, enable the sn_uni_req.com.snc.ur.request_integration property under Universal Request properties in the Universal Request application.

[Vinya Jakkula]

@Dr Atul G- LNG i have enabled already. still, it is not working.

[Dr Atul G- LNG]

It's working fine for me.

My configuration:

• UR plugin is activated

• Assigned UNI Agent role to my user

• Enabled the required property

• Clicked on the Requests UI action

• Followed the process, and once the order is placed, it comes back to UR

Repair the UR and UR Request plugin once.