Users can able to see their parent group or nested group tickets only

[sd khaja]

we have categories and their assignment groups like 

1. Hardware - (Hardware group)

2. Software - (Software group)

3. Resource - (Resource group)

4. Inquiry- (Inquiry group)

every parent group has nested groups of up to 20+ 

if the logged-in user is a member of the Hardware group or any of its child groups, he can only see tickets which 

'Category' = "Hardware"

if the logged-in user is a member of the Software group or any of its child groups, he can only see tickets which 

'Category' = Software"

[Community Alums]

Hello @sd khaja ,

Create before query business rule on incident table and write the below script.

(function executeRule(current, previous /*null when async*/) {

	// Add your code here
	var arr=[];
	var grmem=new GlideRecord('sys_user_group');
	grmem.addQuery('parent','software group sys_id');
	grmem.query();
	while(grmem.next())
		{
			arr.push(grmem.getValue('name'));
		}
	if(gs.getUser().isMemberOf('software group name')) 
		{
			for(var i=0;i<arr.length;i++)
				{
					if(gs.getUser().isMemberOf(arr[i]))
						{
							current.addQuery('category','software');
						}
				}
		}

})(current, previous);

Please mark my answer as correct and helpful if it helps you.

Regards,

Namrata