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Custom table

Create 2 date field(start date & end date). Start date should be always less than the end-date. Alert if the user violates it and prevent the user from saving the record. -Use your own table(Custom Table). Any idea above scenaior to create Custom tab...

Ram012 by Tera Contributor
  • 163 Views
  • 1 replies
  • 0 helpfuls

Major Incident Subscription

Hi - We are going to introduce the Major incident module to our system. To subscribe to a Major Incident Communications, a user must make a request via a catalogue item, according to the major incident module (This is the OOB module and catalogue ite...

Watch list comments to move INC state

Hello communityfew months ago we allowed watch list users to comment a ticket from portal recap pageClient is happy and that thing delivered unbelievable value for around 500 users. NEW Requirement:Client want that if watch list user add a comment fr...

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Major incident

IT Support user i want the incident task to be used during a major incident so that i can track individual group work on a single major incident. Example : This is true when if the major incident state field is set to accepted on the incident record ...

Ram012 by Tera Contributor
  • 271 Views
  • 1 replies
  • 0 helpfuls

Incident

Incident Close code : Can these be unique per service/service offering or will they be unique per task.For example : All incidents have the same available Closed code? What values will be included in the category and subcategory on the main form?This...

Ram012 by Tera Contributor
  • 224 Views
  • 2 replies
  • 0 helpfuls

Resolved! Workflow configuration

Hi, Request type is 'add' have to create 2 sctasks and Request type is 'remove' have to create 1 sctask and Request type is 'modify' no sctasks have to create. The problem here is when i select Request type is modify it also create sctask. How to con...

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Shaik22 by Tera Expert
  • 360 Views
  • 3 replies
  • 0 helpfuls

ATF- unable to retrive custome ui component

Not able to retrieve custom UI component using set component value(custom UI) step in ATF .Is there any solution for this or Any work around.they are showing list record in popup using GlideModal."var w = new GlideModal('show_list');"    "  w.setTitl...

surajgavle4 by Tera Contributor
  • 256 Views
  • 1 replies
  • 0 helpfuls

Unable to create Notification

I am trying to create a notification and getting this error:onSubmit script error: TypeError: Cannot read properties of undefined (reading 'options'):function() {      var hinput = $(ref);      var cfilter = getFilter(ref);      hinput.value = unesca...

samadam by Kilo Sage
  • 217 Views
  • 2 replies
  • 0 helpfuls

ITIL

Create two group called ITIL_dev and ITIL_manager whenever there is update in the ITIL_dev group manager field that particular usershould be added to the ITIL_manager group ? Any idea how to build this example scenaior help me.

Ram012 by Tera Contributor
  • 202 Views
  • 1 replies
  • 1 helpfuls