Resolved! When loading a form for the first time, how to make sure the current logged in user is showing ?
When loading a form for the first time, how to make sure the current logged in user is showing ?
Forum Posts
Auto populate Assignment group based on CI related item service support group
Hi All, I have a requirement to populate the assignment group based on CI related item Service support group .see below screen shorts. 1. In the Incident form open the Configuration item 2. Open services related items under that CI3. See the service...
Can we set default Filter for a List field When We click on the Add/remove Multiple Icon
We have created a reference qualifier created for a list field [Groups] to display groups related to the referred by user [basically that group the referred by is member of]. Bust somehow the reference Qualifier is working only when we click on the m...
Resolved! ACL to restrict users to edit fields from list view
Hi All,We are working on a requirement where we have to give access to ITIL users to edit only specific fields of incident from list view.Currently there is an ACL where only admins have access to edit fields of incident from list view and restrictin...
All incident form fields make read only with script
All incident form fields make read only with script
Resolved! Add state and Stage fields to Activity tab in Service portal
Hi, Is there easy way or is it really possible to add Stage/State fields to Activity tab in Service portal ticket detail page ? Regards, Musab
Run a duration field when incident is created and comlete when closed
we want to create a duration field which runs from 6am to 6pm monday to friday once incident is created and completes when incident is resolved
What are the different types of coalesce?
hello!I came across this question recently, can anyone clarify that are there different types of coalesce or not.if there are then, what are the different types of coalesce present in SN and how do we differentiate between them.
Resolved! ServiceNow REST Integration with Monday.com
Hello,I am working on one implementation project where I have to do the integration between Monday.Com and ServiceNow.I know there is spoke present but that's not our requirements, we need to create an item on the board in Monday.com when we create a...
RPA Hub
I want Reproduce In the RPA: Open the PDF using start app component 2. Scroll down to the end of PDF using ‘Sendkeys’ 3. Use ‘GetScreenshot’ method from toolbox to take a screenshot of the signature page in PDF 4. Save the image to specif...
Resolved! glide.xml.entity.whitelist need help with how to complete
Hello,We are in the process of enhancing the security of our instances and one of the proposed settings which instance security has pointed us to is “Disable Entity Expansion”. Disable Entity Expansion will be compliant if following are configured :g...
Performance analytics
Hi all !I Need a graph That displays the Numbers of incidents opened per week during the current month I have not worked with the reports for the history problem There I created the source Indicator the Indicator and the job but when I create an inci...
Resolved! Best practice for interaction records
Hello, What is the best way to streamline the process/workflow of interactions records. Should interaction records for all submissions be created first and then full fillers only create incidents or request?
Performance analytics
Hi all !I Need a graph That displays the Numbers of incidents opened per week during the current month( I have not worked with the reports for the history problem There I created the source Indicator the Indicator and the job but when I create an inc...
Known error article on incident resolution
Hi Team, I have a requirement to be able to select Known Error Article when we resolve an incident by selecting Known Error from the resolution code. How do I show the Known Error articles list ? Regards,Sravya
