New template creation from Toggle bar
When we click on "Create new template" from toggle bar, it will open template page with pre-populate values based on the incident. Can someone let me know how it works? How tool populate values from record?
Forum Posts
Need the cursor on Incident form on a different Attribute but not on First Attribute
Hi All I am trying to focus the cursor on a differnet field using client script . Its working on my PDI where as on my Client instance its not working as the DOM object is set to True . KB says to set it to false , but at organization level they d...
Business Elapsed Time calculation
Hi, I have a query on Business elapsed time field in task_sla table. Where does this calculation for Business elapsed time field is done. We know that Business elapsed time is calculated based on not considering on hold state and non-business hours...
Resolved! Since Morning My PDI is offline..
HI,Since Morning My PDI is offline. Can anyone Help me on this.
cancel Action on Standard Ticket Incident Form
We are using the "Standard Ticket Configuration" that was new with the Paris release. On an incident in the portal, there are Actions OOB that include Resolve, Close, and Reopen. when selecting cancel option i need pop up like "please provide reason ...
Resolved! Auto-populate Manager and Additional Manager Fields Based on Configuration Item's Support Group
I am working on a ServiceNow form that includes a Multi-Row Variable Set (MRVS) with fields for Configuration Item, Manager, and Additional Manager. When a user selects a Configuration Item, I need the Manager and Additional Manager fields to automat...
Workspace ONE ITSM Connector - See "The Message" in the Work Notes
We are enabling the Workspace ONE ITSM Connector integration this weekend. One of the features is the "Send Message" functionality. We want to be able to grab the message that is being sent so that we can add them to the work notes. OOTB the work not...
how to auto populate incident number on a change request when change is created from Incident
how to auto populate incident number on a change request when change is created from Incident
Response/Resolution SLA Missed
Hi Team, I would need to one help to pull out a report for Response & Resolution SLA Missed, what is the correct way to pull out the report, currently I am pulling out two report one is response SLA (Ticket Opened on last Month/Today etc.) and for re...
Get Task Variables In emails Script
var sc_task = new GlideRecord('sc_task');sc_task.addQuery('number','TASK0848064');sc_task.query();if(sc_task.next()){ gs.info(sc_task.variables.is_this_a_financial_or_physical_transfer); gs.info(sc_task.getRowCount());} Output: *** Script: und...
How to modify the walk_up_keep_alive value to keep the session not timing out for Walkup User
Need help to modify the walk_up_keep_alive value to keep the session not timing out for Walkup User Description - If anyone have implemented Walkup Experience, can share the details how to keep session not timing out with the default session timeout....
Resolved! Communication plans for Major incidents and P1 incidents
I have a requirement to configure communication plans for P1 incidents similar to Major incidents.When P1 is promoted to major incident click on view workbench, communicate i can view initial, update and closure plans, similar i need to configure for...
label name using dynamic translation
Hi team. In our ServiceNow instance we have people all across the globe who speak different languages. So we had created labels of different languages in the dictionary of the fields. Let say Urgency field in Incident Managament. For french language...
Auto link the incident number on the problem form.
Hi All, If the incident state is resolved and priority is p1/p2 I have created a problem ticket using flow designer . I want to add that incident number to problem ticket, automatically. How may i proceed with this, i did using flow designer, i am u...
Display Group Name Instead of User Name on Comments/Updates
I want to create a group, and whenever any member of that group posts an update such as a comment or activity it should display the Group Name instead of the individual member’s name. This way, all actions appear to be performed by the group collecti...
