Variable Editor changes not saving in Test instance

[Abhishek Kathe]

In our Dev instance, changes made in the Variable Editor are saved correctly when the incident is updated. However, in the Test instance, the same functionality is not working — updates in the Variable Editor are not being saved.

[Ankur Bawiskar]

@Abhishek Kathe 

are you testing with admin or non-admin?

Seems something is blocking the update in TEST

any error it throws when form is saved?

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[Abhishek Kathe]

Hi @Ankur Bawiskar  

I am admin in both the instances

[Ankur Bawiskar]

@Abhishek Kathe 

so admin also not able to save?

did you check any custom logic is stopping the update?

Also what's the error if it's thrown?

[Abhishek Kathe]

so admin also not able to save?
yes

Not errors comming when I update the value of the variable and try to save it 
it is not getting saved