Variable Editor changes not saving in Test instance
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10-09-2025 05:02 AM - edited 10-09-2025 05:04 AM
In our Dev instance, changes made in the Variable Editor are saved correctly when the incident is updated. However, in the Test instance, the same functionality is not working — updates in the Variable Editor are not being saved.
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10-09-2025 06:01 AM
Please try updating it again in the Dev environment and make sure it’s captured in the update set. Then, move it to Test once more, mate.
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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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10-09-2025 06:11 AM
Hi @Dr Atul G- LNG I just captured the form layout in update set and moved to UAT
you mean same thing should I repeat?
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10-09-2025 06:28 AM
Yes, just change some values so that it get capture it again.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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10-10-2025 04:02 AM
Thank you @Dr Atul G- LNG and @Ankur Bawiskar
I found the solution
There were two incident variable editors on the form under 2 different sections
So I removed one from form designer.
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10-12-2025 08:37 PM
Glad to know.
Please mark your own response as correct and close the thread.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
