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Variable Editor changes not saving in Test instance

Abhishek Kathe
Mega Guru

9 hours ago - last edited 9 hours ago

In our Dev instance, changes made in the Variable Editor are saved correctly when the incident is updated. However, in the Test instance, the same functionality is not working — updates in the Variable Editor are not being saved.

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Dr Atul G- LNG
Tera Patron
Tera Patron

8 hours ago

Hi @Abhishek Kathe 

Please try updating it again in the Dev environment and make sure it’s captured in the update set. Then, move it to Test once more, mate.

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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Abhishek Kathe
Mega Guru
In response to Dr Atul G- LNG

8 hours ago

Hi @Dr Atul G- LNG  I just captured the form layout in update set and moved to UAT 
you mean same thing should I repeat?

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Dr Atul G- LNG
Tera Patron
Tera Patron
In response to Abhishek Kathe

8 hours ago

Yes, just change some values so that it get capture it again.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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