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Variable Editor changes not saving in Test instance

Abhishek Kathe
Mega Guru

In our Dev instance, changes made in the Variable Editor are saved correctly when the incident is updated. However, in the Test instance, the same functionality is not working — updates in the Variable Editor are not being saved.

9 REPLIES 9

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @Abhishek Kathe 

Please try updating it again in the Dev environment and make sure it’s captured in the update set. Then, move it to Test once more, mate.

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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Hi @Dr Atul G- LNG  I just captured the form layout in update set and moved to UAT 
you mean same thing should I repeat?

Yes, just change some values so that it get capture it again.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Abhishek Kathe
Mega Guru

Thank you @Dr Atul G- LNG  and @Ankur Bawiskar 
I found the solution 
There were two incident variable editors on the form under 2 different sections 
So I removed one from form designer.


@Abhishek Kathe 

Glad to know.

Please mark your own response as correct and close the thread.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader