Variable Editor changes not saving in Test instance
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4 weeks ago - last edited 4 weeks ago
In our Dev instance, changes made in the Variable Editor are saved correctly when the incident is updated. However, in the Test instance, the same functionality is not working — updates in the Variable Editor are not being saved.
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4 weeks ago
Please try updating it again in the Dev environment and make sure it’s captured in the update set. Then, move it to Test once more, mate.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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4 weeks ago
Hi @Dr Atul G- LNG I just captured the form layout in update set and moved to UAT
you mean same thing should I repeat?
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4 weeks ago
Yes, just change some values so that it get capture it again.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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4 weeks ago
Thank you @Dr Atul G- LNG and @Ankur Bawiskar
I found the solution
There were two incident variable editors on the form under 2 different sections
So I removed one from form designer.
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3 weeks ago
Glad to know.
Please mark your own response as correct and close the thread.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
