Want to add two buttons beside the "caller" field on incident form, like "show related incidents".

[Prajwal Chauhan]

Want to add two buttons beside the "caller" field on incident form, like "show related incidents".

1. Button Name: Show related calls

Linked to the "Call" table - show all calls when the "caller" on the incident = "reported by" on the call.

2. Button name: Show related interactions

Linked to the "Interaction" table - show all interactions when "caller" on the incident = "opened for" on the call.

When you click on the button, a pop-up will display with all the filtered records from the respective tables.

Thanks,

Prajwal

[Dr Atul G- LNG]

Hi @Prajwal Chauhan 

Greetings!!

OOTB , these are attribute at caller field. have a look OOTB

and you can build same as per your need.

[Prajwal Chauhan]

Hi @Dr Atul G- LNG 

Thanks for your quick response.

I did check that UI macro but didn't understand where I needed to change in the code. I have no prior knowledge of the tags that are used.

[Dr Atul G- LNG]

Hi @Prajwal Chauhan 

You need to create same the way created for incident records.

Create a UI macro with new name

and in that macro you need to write the code to show your required data. 

Then go to caller dictionary -- attribute and create a new attribute and in that in value filed use that macro name. 

[Simran Gadodiya]

Hi @Prajwal Chauhan 

Hope this helps you. Please refer below mentioned article.

https://www.servicenow.com/community/developer-forum/add-a-quot-show-caller-assets-quot-icon-next-to...

If this helps you mark it as helpful and correct.

Thanks