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Get SNOW Instance

Hi Team,I have created account on SNOW developer site. I just need a test SNOW instance where I can test incident creation via REST API. I just see ways to create apps but not anything related to SNOW ITSM module for incident creation. Can someone pl...

Incident Management

Hello All, Through CSPM alerts incident gets created in servicenow .Now the requirement is how to navigate this particular incident from caller 'Dome9' to particular assignment group named as 'IT-Security". Please help me in achieving this requiremen...

Resolved! Add audience to a tag

I have a user who is unable to add a group to a tag from the incident list view. Does any one know why they would be unable to do this? I had her edit that tag to open it to groups and she isn't able to. 

mgoodwin12 by Kilo Expert
  • 878 Views
  • 5 replies
  • 1 helpfuls

UI Action

Dont know if this is the right place to post this. But I have an Agent Workspace, and i want to be able to use an existing UI Action, which is possible to choose when opening a record, for example a STA or RIT.   For example this UI Action called "Co...

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AbooK by Tera Contributor
  • 492 Views
  • 8 replies
  • 1 helpfuls

Employee Work Location Differs from Work Hours

We have employees who live and physically work from India (or other parts of the world), but they work hours that coincide with their staff peers based in USA Central Time (example: 8:00 AM - 5:00 PM CT). When one of these individuals opens an Incide...

doormold by Tera Contributor
  • 332 Views
  • 1 replies
  • 0 helpfuls

Resolved! Flow designer look up records

Hello experts, In flow designer, we have look up records, and there we add certain conditions. Suppose we have a encoded query in the subflow input, is there a way we can use that encoded query and use that in the look up records action?  

deepika46 by Tera Contributor
  • 884 Views
  • 2 replies
  • 1 helpfuls

Getting SLA for 3rd level escalation by location

Hi All, I would like to ask how can i create report on the duration/time worked on a incident task for a certain support group only. The scenario would be as follow: User submit a ticket for a certain issues(e.g network issue) , a support staff picks...

knizar by Giga Contributor
  • 359 Views
  • 1 replies
  • 0 helpfuls

Email Notification Error

Hello Everyone, i got one incident where user is saying that when he is adding new comments to user in an incisent , mail is not triggered to user in some cases . I have checked the email logs are available but the user haven't received it . How i ca...

Rahulkalra by Tera Contributor
  • 434 Views
  • 6 replies
  • 0 helpfuls