Hello all, I am having trouble creating a complex schedule for one of my On-Call Assignment Groups. I have a group that has two shifts. The first shift is weekday 8-5 (excluding holidays)The second shift is all the rest of the hours in the week (in...
We have created vendor user accounts and included email addresses so they get notifications when their incidents are opened, updated and resolved. We have a couple though that are not getting any emails and when we click on their record in the Caller...
Hi Community,I'm currently working on a catalog item that includes a 'Complete by Date' field. I've implemented a validation script to ensure the selected date and time are not set to today, any past date, weekends, or Indian holidays. However, some ...
Assuming the conditions below.(1) Users are divided into IT or factory positions.(2) The incident table is shared, but data created by different positions cannot be viewed.If we create the following ACL, we can view records created by ourselves, but ...
Hello all, I'm encountering the following error whenever SnapLogic sends an attachment to ServiceNow: "Syntax Error or Access Rule Violation detected by database ((conn=131289) Table 'hubdev_1.Incident' doesn't exist)." Currently, I can e-bond a rec...
Hello,I am Dhanraj Udata, I am facing one issue in Flow Designer which is Cancellation of Flow using Script Step throughsn_fd.FlowAPI.cancel(); syntax in Actions my flow state is not getting cancelled. I have done this Use Case by watching the video ...
What would be the ramifications of1. Back when the Caller module was being deprecated, you modified the Incident table changing the Caller field name (caller_id) to Impacted User, then added a Department field referencing the Department table within ...
I would like to display a push notification on the screen of the ServiceNow instance when an incident occurs.Is there any way to provide auditory or visual notification?
Hello Alli am trying to create either a business rule or a UI policy that, once i reject the ''propose major incident'' will move the urgency of the incident from 1 to 2. Any suggestion on how to do it? Should i change the script here (and if yes wha...
Hi All, On the incident form, there is a Location and an Account field. I want to display the Locations based on the Account selected, i.e. only the locations which are for the selected account will show. I have tried adding 'company' as the dependen...
HI, Suddenly I see that related list in Incident and change form is displayed in detail instead of tabbed form. This is not happening for all views though. How to check what caused the changes. How to revert this such a way tabbed form is displayed ...
We have use cases for which we need to report on the total number of times a particular Knowledge Base Article is attached/used for Incidents or all of the Knowledge Base Articles that are attached to a specific Incident. We previously had a custom ...
Hi, We have Time card related list in incident form so once i click on new on time card in related list, whoever assigned person in incident form it will set that same person in user field in time card record.Can anyone please help on this and provid...
Hi Folks , Can you please provide the Functionality and the Scripts for the Custom widget with the following details. 1.Incident details & Problem details Needs to be shown in the Custom widget as a calendar Format (From Report we can create a calend...
How can we add the text for major incident beside the number Field please view the attachment for move clearance.Any suggestion will be really helpful.
