As an Incident Manager, all of your “differentiation,” all of your management power, and all of your efficiency come from solving 1 specific problem, for 1 specific type of person, in 1 specific way.This is THE path to excel 10X more than a “commodit...
Hi,In ATF i am facing the issue for Attachment validation thing, please help me out what are the steps we can use to attach the attachments in particular places of the catalog item. Thanks,
Looking for some suggestions or guidance on timelines for On Hold ticket status. Any examples or ideas for different types of On Hold reasons you can share? Thanks in advance!
Hi Team,There is a requirement to add 80/90 fields in Incident form, but user doesnt want to submit Record producer, Is there any possibility to create a record producer and bring those variables in Incident form . without user submitting the request...
Within the incident form you can click 'More options' > 'Email' and then the 'Compose Email' form opens for the incident. Is there a way of adding this to the problem form?
Hi,In ATF some of the variables has attachment mandatory which step should i use. Please find the below screen: Form: Please help me out to which steps should i need to use while performing the attachment validation in ATF. Thanks,
1. what did you do in your last integration?2. challages set up intigration with servicenow3. Mid server in servicenow4. HTTP methode what is PATCH and PUT5. benefit of HRSD in servicenow6. HR criterisa & user critera in servicenow7. database view in...
Hi All,In below script i need to get latest date of 'lastEscalatedTS' case number [{"caseNumber" : "3PR0217912", "firstEscalatedTS" : "2024-02-28T12:33:52Z", "lastEscalatedTS" : "2024-02-28T12:34:44Z"}, {"caseNumber" : "3PR0218796", "firstEscalatedT...
Hello Developers, We have OUTBOUND integration.We send Incident data from X company which creates record on Y company.Y company Incident come back & stores on correlation_id variable of X company. To avoid any confusion b/w 2 e-bonding. I'm trying th...
Hi, I am working in Major incident management, here I have a requirement - "when a major incident communication is sent form ServiceNow- I want to record that sent notification details into incident comments."- By default the sent notification detail...
I am having trouble with these simple flows to create an incident after a LDAP Scheduled Load adds a user to a Group. I'm assuming a new record in sys_user_grmember.list will be a Trigger but it will not work. I have built a Workflow that works best ...
Wondering if anyone here has had luck with recategorization of Incidents to Requests and how they work today within your organization. Do you utilize Interaction records at all? Would this be easier to have the Incident reverted to an Interaction re...
HiI have a requirement where I have to create a report for this Sample Data table.Report should be like - > users have worked on what all projects + how many hrs they have spend on which projectI am not able to get the working hrs on the y-axis (Also...
Hello Developers, We are doing E-bonding b/w X & Y companies.X company is passing Incident data & it's flowing as expected & creating ticket on Y company Incident table with information passed. I want to receive the ticket number created on Y company...
Hello There, Actually i need assistance on Jira to ServiceNow integration, I have used Jira-ServiceNow Integration App for integration and in that i have mapped all the fields but for sending attachment to ServiceNow from Jira its not working i am ge...
