HI, Can templates be built with standard responses or questions to be used either during an Incident handling or closure to save time for the ITIL agent having to manually complete the information out every time? We are just moving ServiceNow Vancouv...
Hello can anyone please help me with the requirement for :There is a field on change request called as 'Related project' field and its a list type variable,my requirment is that we have a module/ application called as 'Non Prod Change Task' and in th...
Hi All, I would like to extract the Incident report where i need to add multiple user name in resolved by how can i do that, please help me with this query. Regards,Garvit
Hello! We are trying to implement a system where we close an incident via email. We want to read the subject that will contain the INC number at the beginning. The script is, (function runAction(/*GlideRecord*/ current, /*GlideRecord*/ event, /*Email...
Hi cana nyone help me with scenario for there is a field called as ' related project; in change form and its a list type field and my requirment is that i have created ' related project' in change task, the value what ever is in chnage form related c...
Hi Community, I'm Try to send a soap request to one of 3rd part tool using soap outbond message. By default soap request is sending as content-type = text/xml , My 3rd party tool is rejecting content-type =text/xml it will only accept application/soa...
Hi Guys, i have a problem, i need creat incident equal the user reques Service Portal more I am unable. any know how i can make? with UI Action i open incident, more not with variables record producer. Workspace Client Script:function onClick(g_form...
Hi,When i am checking for how many notifications raised for incident can i filter "Application=Global"Because i want to check only how many notifications are created on Incident table some of the notifications Application is not Global. In this case ...
Hi All,I am having business rules that calculates the following fields.'Time to detect' and 'Time to diagnoise'I need to add buttons in the incident form under related links to recalculate those fields. And I need to display those new buttons only to...
Hey Community, Need ur inputs on one scenario. In an incident form while resolving the incident I also want to add one more field for KB article where agents can add which KB article was referred to resolve that specific incident.How can I achieve th...
if state changes all fields are read only and assignments_group group only editable
Hello Experts, In the sysapproval_approver table if we want to reject a request, first we have to add some comments and after that we can reject. Same thing i am doing via script and it is not Working. Can anyone tell me where i am doing wrong. var a...
I have opened an incident record from list view. When i came back to list view i noticed that the updated field is showing the current time when i opened the incident record and updated by field i showing as my name. But i have not done any field up...
Hi Team, Hope your doing well!!! i was just curious to know can we achieve the gs.isInteractive() functionality in client side.. i mean in client scripts or UI policy without using Script include. regardshemanth
Hi,I have a custom field on the incident table that references to the sys_user table. I want to auto populate it with the same value as the caller field, as soon as the caller field is filled with any user so whenever the caller field is no empty. Co...
