Restrict user to resolve the P1/P2 incidents. and only Group-A should have access to resolve them
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ā03-13-2024 03:23 AM
Hi All,
I'm trying to restrict, the users to resolve the P1/P2 incidents. and only Group-A have access to resolve the P1/P2 Incident. how can we achieve
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ā03-13-2024 03:28 AM
Update the UI action with condition
(current.getRecordClassName() == 'incident' || current.getRecordClassName() == 'problem') && gs.getUser().isMemberOf('SN_IT Managers')
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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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ā03-13-2024 03:38 AM
Hi AG,
Bit confused i just need to create a UI Action or need to update the OOB ?
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ā03-13-2024 03:40 AM
You need to update OOTB UI action.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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ā03-13-2024 03:46 AM
There is no OOTB UI action, can you please suggest. the name of the UI Action?