We are facing an issue where Requested Items (RITMs) are in a closed state (Closed Complete, Closed

AryanJha
Tera Contributor

5 hours ago

 

We are facing an issue where Requested Items (RITMs) are in a closed state (Closed Complete, Closed Incomplete, or Closed Cancelled), but the Active field is still set to true, whereas it should be false.

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AndersBGS
Tera Patron

2 hours ago

Hi @AryanJha ,

 

Have you looked into if any business rule should set the active flag to false based on e.g. state? 

 

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/

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