We want to hide the chat icon on the basis of user's company

[Harshal Aditya]

Hello Experts - We want to hide the bottom right chat icon in the Employee Service Portal.

We can hide for all the users by updating below record, I just wanted to know if we can find on the basis of user profile.

Regards,

Harshal

[Dr Atul G- LNG]

Hi @Harshal Aditya 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0830796

esolution

• To display the VA icon in the service portal using Agent Chat configurations(sp_agent_chat_config):

Uncheck the "Public" option and specify the required roles to ensure the VA icon is visible only to selected users.

• If you are using Virtual Agent Service Portal Widget (sn-va-sp-widget) widget, please specify roles on the widget.

Follow knowledge article KB0960018.

[Ankur Bawiskar]

@Harshal Aditya 

I think you can use script there and access logged in user sysid

based on that you can show/hide by returning true/false

Note: I haven't tried that in my PDI

see this link if it helps

How to show the chat bot of "Virtual Agent Service Portal Widget" for a specific users/group? 

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