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3 hours ago
'Compose email' button is not showing in servicenow operations workspace, can anybody help?
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an hour ago
Hi @garimakharb ,
For incident this is OOB functionality, but for others you have to "add the Email Client manually by updating the Dictionary attributes for the required table".
Please follow these steps:
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Open the table (for example, sc_req_item, or whichever table you want to see).
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Go to the Dictionary Entry and locate the record with the type "collection".
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In the Attributes related list, add a new attribute with Name: "email client" and Value: "true", then save the record.
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In SOW, enable the Stacked view. You should then be able to view the desired item. (See attached screen shot)
Let me know if anything else is required.
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If my response solves your query, please mark helpful by selecting accept as Solution and Helpful. Let me know if anything else is required.
Thanks,
Prerna
