In this article, we will be seeing how to set up "Global" quick links. Apart from the personal quick links, global quick links can also be published across the workspace as per the organization needs.
➡️ Clone the landing page “Custom Service desk landing page SNC”. Revisit if you wanted to know, How to clone a landing page
➡️ Make sure the scope is “Quick links component for Service Operations Workspace”.
➡️ Navigate to Quick Links [quick_links] table and create a custom field “Global”.
➡️ Fill in all the mandatory fields on the quick link record.
Note: Only admins can create “Global” links and set it as “true”. By default, its “false”.
➡️ Navigate UX Macroponent Definitions [sys_ux_macroponent] table by comparing the custom and out-of-the-box page definition. From the UX App Routes related list, take the clone of the app routes for your custom page.
➡️ Clone the Quick Link [UX App Routes] for the custom landing page (i.e., Custom Service desk landing page SNC)
➡️ Clone or Validate the UX Client Scripts for Quick Links
➡️ In UI builder, open the Quick Links component and duplicate the variant as the out-of-the-box is read only. On creation of the cloned component, inactivate the out-of-the-box.
➡️ Navigate to UX Screen Collection [sys_ux_screen] and validate if required,
➡️ Navigate to UI builder, access the custom quick link component “Custom Quick link SNC”.
- Pointer 1: Verify if the component looks as below and doesn’t have overlapped icons. If so, update the Service Operations Workspace and Common UIB Wrapper Components.
- Pointer 2: Click on the “Data” icon on the left bottom corner of the screen and access the data resource “Get Quick Links” and modified the filter to accept “Global” links.
➡️ Navigate to Quick Links table “Read” ACL and create new ACL with a condition as ‘Global’ is true for [quick_links] and [quick_links*] tables.
➡️ Create few quick link records with different users and global set to true.
Results:
Note: Admin overrides is set to “True” on ACL whereas for Abel it shows the global link and the link created by him. But for Abraham, it shows only the global link.
Kindly mark this article as "Helpful" if this resolves your query.
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