Activation of Major Incident in Service operation workspace
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05-22-2024 08:20 AM
Hi,
Has anyone been able to activate the new Major incident Management workspace, that I think was introduced in Washington release?
Im trying to activate the MIM workspace in my PDI but im failing to do so, when Following these instructions:
"Activate the Major Incident Management (app-sow-mim) plugin in Service Operations Workspace using Admin Center.
Before you begin
Role required: admin
Procedure
- Navigate to All > Service Operations Workspace > Configurations.
- On the Admin Center Overview tab, in the Configure ITSM Core section, select the Install button under Major Incident Management.
- In the pop-up window that lists plugins to be installed, select Start Install."
The problem I have is that I dont even have a box for MIM in the first place. The only box I have here is a "Incident management" box. Nothing else.
Please advise. Cheers.
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05-30-2024 02:11 AM
I got an answer from Hi-support. (im on WDC patch 1)
This StoreApp is available only after you upgrade it to Washington DC Patch 2.
Major Incident Management for Service Operations Workspace(sn_sow_mim) - Version 5.0.0
Compatibility: Washington DC Patch 2
Subscription Required: No
