We have this below requirement to incorporate AI search on Incident Record Producer.
Re-design of incident record producer to integrate AI search and drive greater deflection-
So, when an user enters description of the issue, a response is generated / suggested with KB articles, catalog items by AI to solve the user's issue, if the user does not submit an incident that is measured as a deflection. The knowledge deflected the user from creating an incident.
We have leveraged OOTB AI Search Genius Results widget within this record producer, but lot of issues come with it, such as numbering in the results that appears within the AI search widget is not accurate, results are incomplete, sometimes it does not generate any results. Attached screenshot for reference.
So, can you please help is there any better alternative to this?
