So what does your company use in Service Operations Workspace instead of Checklists for Incidents? I am not talking about HR but the normal first level Service Desk and their incidents in SOW.
I saw that the checklists are not available in SOW anymore so I am wondering if any of you found another solution for it, or you are not using them at all in SOW for your agents?
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2247571
