How to show Post Incident Report (PIR) tab in Service Operations Workspace for Standard P1 Incidents

[ZEUS1120]

Hi ServiceNow Community,

I am currently working on configuring the Post Incident Report (PIR) functionality within the Service Operations Workspace (SOW).

By default, the PIR tab only appears when a major incident is accepted (major_incident_state=accepted).

However, our business requirement dictates that we also need to generate and show the PIR tab for standard Priority 1 (P1) incidents, even if they are NOT formally accepted or proposed as Major Incidents.

Since SOW uses the Configurable Record Page and Next Experience Framework (UI Builder), I would like to ask for guidance on the cleanest way to achieve this:

1. UX Page/Component Visibility: Where exactly in UI Builder or the UX Page Properties can I modify the visibility condition of the PIR tab component so it evaluates both major_incident_state=accepted OR priority=1? What is the correct data binding expression or script syntax for this in the Record Page variant?
   
   
2. Alternative approach: If modifying the UI Builder page is not recommended due to future upgrades, is there a way to trigger the native SOW PIR workspace view for standard P1s without forcing them to become Major Incidents?

Any step-by-step guidance, screenshot, or code snippet for the SOW configuration would be highly appreciated.

Thank you in advance!

[Tanushree Maiti]

Hi @ZEUS1120 

Refer this links ,if helps : PIR for normal incidents 

                                               Customize Post Incident Review Report Major Incident Management 

                                              create a new Major Incident from SOW through tab (+) / UI Action 

                                              https://www.servicenow.com/docs/r/zurich/security-management/security-incident-response/new-post-inc...

[ZEUS1120]

thanks for the reply but I was just looking for the condition/script how the PIR Tab show in SoW so that I can modify where I can add a logic of showing the PIR Tab for non-major P1 incident.