// We use a small delay to let the 'return true' finish first
setTimeout(function() {
try {
// Get Parent ID from params
var parentId = params.parent_sys_id || params.sys_id;
if (!parentId && typeof g_form !== 'undefined') {
parentId = g_form.getUniqueValue();
}
g_modal.showFields({
title: "Create Incident Task",
fields: [{
type: "choice",
name: "task_type",
label: "Select Task Type",
mandatory: true,
choices: [
{ displayValue: "Normal Incident Task", value: "normal" },
{ displayValue: "password reset", value: "password_reset" },
{ displayValue: "Group access", value: "group_access" }
]
}]
}).then(function(modalResult) {
if (!modalResult || !modalResult.updatedFields) return;
var selectedOption = modalResult.updatedFields[0].value;
// Handle routing based on selection
if (selectedOption === "normal") {
g_aw.openRecord('incident_task', '-1', {
query: 'incident=' + parentId
});
} else if (selectedOption === "password_reset") {
openCatItem("29a39e830a0a0b27007d1e200ad52253", parentId);
} else if (selectedOption === "group_access") {
openCatItem("f0caa23e97c2019021983d1e6253af9a", parentId);
}
});
} catch (e) {
console.error("Modal Script Error:", e);
}
function openCatItem(sysId, pId) {
// Using the Workspace-safe way to open catalog items
if (typeof g_service_catalog !== 'undefined') {
g_service_catalog.openCatalogItem('sc_cat_item', sysId, {
sysparm_parent_table: 'incident',
sysparm_parent_sys_id: pId
});
}
}
}, 50);
return true;
})(this);
