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‎03-06-2024 03:20 PM
Customer would like to display 'Requester Information' in the contextual sidebar in Incident, similar to how it works for Interactions. In the Page Collection (UX Extension Point) SOW - Sidebar tabs top, I copied the 'Requester Info' screen which has a 'screen condition' which limits it to Interactions, and edited it to show on Incidents and to use 'caller_id' rather than 'opened_for'. This is working. This customer has also added a second user field to the Incident - Service Recipient - for when a user is calling for another user, and they want to capture both. They want this person's information to be available, so I copied the screen again, and edited it to use 'u_service_recipient' for the data. This isn't working. Both the Requester Information and Service Recipient Information buttons display the same information.
It seems like I'm missing something about linking the UX App Route with the specific screen. I'm finding very little in the documentation about this. Any help would be appreciated.
Solved! Go to Solution.
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‎03-07-2024 07:57 PM
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‎03-06-2024 11:24 PM
Hi @Ron Legters
Have you also cloned the UX Screen Collection? and define an UX App Routes under the related list like below.
My test case works perfectly.
#Caller
#Assignee
Cheers,
Tai Vu

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‎03-07-2024 09:43 AM
What is on the UX Screen tab?
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‎03-07-2024 07:57 PM
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‎07-02-2024 01:36 PM
@Ron Legters what documentation did you follow for this portion " I copied the 'Requester Info' screen which has a 'screen condition' which limits it to Interactions, and edited it to show on Incidents and to use 'caller_id' rather than 'opened_for'. "? I was trying to look for the same info but can't find any references.