Contextual Sidebar - what connects UX App Routes to UX Screens?

Ron Legters
ServiceNow Employee
ServiceNow Employee

Customer would like to display 'Requester Information' in the contextual sidebar in Incident, similar to how it works for Interactions. In the Page Collection (UX Extension Point) SOW - Sidebar tabs top, I copied the 'Requester Info' screen which has a 'screen condition' which limits it to Interactions, and edited it to show on Incidents and to use 'caller_id' rather than 'opened_for'. This is working. This customer has also added a second user field to the Incident - Service Recipient - for when a user is calling for another user, and they want to capture both. They want this person's information to be available, so I copied the screen again, and edited it to use 'u_service_recipient' for the data. This isn't working. Both the Requester Information and Service Recipient Information buttons display the same information. 

It seems like I'm missing something about linking the UX App Route with the specific screen. I'm finding very little in the documentation about this. Any help would be appreciated.

1 ACCEPTED SOLUTION

Hi @Ron Legters 

That's the cloned screen from the Requestor Info one.

Screenshot 2024-03-08 at 10.56.45.png

 

Cheers,

Tai Vu

View solution in original post

7 REPLIES 7

Tai Vu
Kilo Patron
Kilo Patron

Hi @Ron Legters 

Have you also cloned the UX Screen Collection? and define an UX App Routes under the related list like below.

Timi_0-1709796124749.png

 

My test case works perfectly.

#Caller

Timi_1-1709796193193.png

 

#Assignee

Timi_2-1709796244625.png

 

Cheers,

Tai Vu

Ron Legters
ServiceNow Employee
ServiceNow Employee

What is on the UX Screen tab?

Hi @Ron Legters 

That's the cloned screen from the Requestor Info one.

Screenshot 2024-03-08 at 10.56.45.png

 

Cheers,

Tai Vu

jiral
Giga Sage

@Ron Legters what documentation did you follow for this portion " I copied the 'Requester Info' screen which has a 'screen condition' which limits it to Interactions, and edited it to show on Incidents and to use 'caller_id' rather than 'opened_for'. "? I was trying to look for the same info but can't find any references.