Remove Change Request from Incident form in SOW

[SN Newbie]

Hi all, 

We have a need to remove create change request, outage, and problem from the Incident form in ServiceOperations Workspace. I have already removed this option from the chrome tab. I cannot find where to modify these last options. Appreciate any assistance! 

[Najmuddin Mohd · Accepted solution]

Hi @SN Newbie ,

Navigate to sys_ux_form_action.LIST from Application Navigator.
And, filter the with the one you required.

For example for Outage,

Open the record with the table Incident and Make Active = False.
Now, you will not be able to see the button.


If the above information helps you, Kindly mark it as Helpful and Accept the solution.
Regards,
Najmuddin.

[SN Newbie]

Thanks Najmuddin!! This worked, appreciate your assistance. 

[khaliqzy]

Hi @Najmuddin Mohd 

I have one more requirement like, I have a change request record producer, once I click on create change request from incident forom on SOW it should open record producer on sow itself, can you please help me with this how to achieve it

[Najmuddin Mohd]

Hello @khaliqzy ,

You can use the OOB Behaviour for this.

Click 'Create Request' button

You will be navigated to the Catalogs form, you can add you record producer the associated category, (if already not present)

Regards,
Najmuddin