Customer would like to display 'Requester Information' in the contextual sidebar in Incident, similar to how it works for Interactions. In the Page Collection (UX Extension Point) SOW - Sidebar tabs top, I copied the 'Requester Info' screen which has a 'screen condition' which limits it to Interactions, and edited it to show on Incidents and to use 'caller_id' rather than 'opened_for'. This is working. This customer has also added a second user field to the Incident - Service Recipient - for when a user is calling for another user, and they want to capture both. They want this person's information to be available, so I copied the screen again, and edited it to use 'u_service_recipient' for the data. This isn't working. Both the Requester Information and Service Recipient Information buttons display the same information.
It seems like I'm missing something about linking the UX App Route with the specific screen. I'm finding very little in the documentation about this. Any help would be appreciated.
