Contextual Sidebar - what connects UX App Routes to UX Screens?

Ron Legters
ServiceNow Employee
ServiceNow Employee

Customer would like to display 'Requester Information' in the contextual sidebar in Incident, similar to how it works for Interactions. In the Page Collection (UX Extension Point) SOW - Sidebar tabs top, I copied the 'Requester Info' screen which has a 'screen condition' which limits it to Interactions, and edited it to show on Incidents and to use 'caller_id' rather than 'opened_for'. This is working. This customer has also added a second user field to the Incident - Service Recipient - for when a user is calling for another user, and they want to capture both. They want this person's information to be available, so I copied the screen again, and edited it to use 'u_service_recipient' for the data. This isn't working. Both the Requester Information and Service Recipient Information buttons display the same information. 

It seems like I'm missing something about linking the UX App Route with the specific screen. I'm finding very little in the documentation about this. Any help would be appreciated.

1 ACCEPTED SOLUTION

Hi @Ron Legters 

That's the cloned screen from the Requestor Info one.

Screenshot 2024-03-08 at 10.56.45.png

 

Cheers,

Tai Vu

View solution in original post

7 REPLIES 7

Ron Legters
ServiceNow Employee
ServiceNow Employee

I don't recall that I followed any documentation. I just noticed that that screen had the info I needed, so I tried copying it to work for Incident.

Uday Soni05
Tera Guru

@Ron Legters 
How you made the configurations to send caller instead of Opened for

I copied the UX Screen 'Requestor Info SNC' to a new UX Screen called 'Caller Info', and then, in the 'Macroponent Definition' section, changed line 88 from "opened_for" to "caller_id"

Requestor info SNC:

RonLegters_0-1756829269998.png

Caller Info:

 

RonLegters_2-1756829396648.png