Dear all
I am facing a problem with the Create Change Request Form/declarative action in the Incident Form in SOW.
My Customer wants to edit the field which should be populated in the Change request.
For now, when I have an Incident and then click on "Create change request" and select a normal change those fields are copied from the Incident:
Caller
Configuration Item
Short description
But the customer would like to also copy those fields
Description
Assignment group
Business Service
etc...
The Same would be also for "Create Change Request" on the Problem
I created a Case at Support, but they are looking into this since 1 month and couldn't provide any solution. Could please someone tell me where I can edit the fields?
Could you please assist me with issue
Kind regards
