New Contact Button is not working Properly

[madhu110]

Hi Team,

I have added a New Contact Button with Ui action on Service Now Workspace . On clicking + Menu  the  Create New Incident . Create New Incident Page is displayed. There on clicking New Contact , it is directed to Contact Directory Page. Here it is working but  When I am selecting on the list  page  of the incidents,  in the details Section, on clicking of New contact it is not working. Can any one please provide the solution , why ui action is not working Properly.

It is working Properly here.

but it is not working here.

[Dinesh Chilaka]

@madhu110 ,

Does the same UI Action referring at both places?If possible try to share your code.

Thanks,

Dinesh

[madhu110]

Yes, created only one Ui action ,please find the code below

function onClick(g_form) {

}function onClick() {

    var result = g_form.submit('sysverb_ws_save');

    if (!result) {

        //failed form submission

        return;

    }

    result.then(function() {

        var params = {};

        params.sysparm_parent_table = "incident";

        params.sysparm_parent_sys_id = g_form.getUniqueValue();

        g_service_catalog.openCatalogItem('u_contact_directory', '-1', params);

    });

}

[Dinesh Chilaka]

@madhu110 ,

Your script has worked for me , make sure you have filled all the mandatory fields on the existing record.

Thanks,

Dinesh

[Shivambitanwar1]

Hi @madhu110 , 

Can you remove multiple function declaration and have only one as below: 

function onClick(g_form) {

    var result = g_form.submit('sysverb_ws_save');

    if (!result) {

        //failed form submission

        return;

    }

    result.then(function() {

        var params = {};

        params.sysparm_parent_table = "incident";

        params.sysparm_parent_sys_id = g_form.getUniqueValue();

        g_service_catalog.openCatalogItem('u_contact_directory', '-1', params);

    });

}


Also, make sure that onclick checkbox is checked on your ui action (screenshot attached).