Help on Field decorator on service operation workspace

Nivedita9
Tera Contributor

Hi,
I need help help on the field decorator.
Use Case- Have a field decorator on caller field in SOW. When user clicks on that it should open a pop up which will have list of incidents created by same caller. If user clicks on any number it should open that incident record in workspace tab.

Solution- I have created a field decorator which does open a pop up with incident list. But when user clicks on incident number it set the caller field with that incident number instead of opening the record in workspace tab.
Below are the screenshots from my configuration set up

Nivedita9_0-1737115620310.png

Nivedita9_1-1737115678207.png

Nivedita9_2-1737115703936.png

 

I need help on how can we make the incident to open in next tab when user click on any incident number from list. It's quite urgent, any help would be highly appreciated.

 

 

 

9 REPLIES 9

Ankur Bawiskar
Tera Patron
Tera Patron

@Nivedita9 

how are you opening that popup? is it via that UXF client action?

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

@Nivedita9 

please share code for that along with screenshots.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

Nivedita9_0-1737353362563.png

@Ankur Bawiskar  this what I have configured till now. This does opena list of incident when user clicks on icon where caller is same, but when I click on any incident number it sets the caller field but however I want that record to open in different tab in workspace