Help on Field decorator on service operation workspace
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‎01-17-2025 04:09 AM
Hi,
I need help help on the field decorator.
Use Case- Have a field decorator on caller field in SOW. When user clicks on that it should open a pop up which will have list of incidents created by same caller. If user clicks on any number it should open that incident record in workspace tab.
Solution- I have created a field decorator which does open a pop up with incident list. But when user clicks on incident number it set the caller field with that incident number instead of opening the record in workspace tab.
Below are the screenshots from my configuration set up
I need help on how can we make the incident to open in next tab when user click on any incident number from list. It's quite urgent, any help would be highly appreciated.
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‎01-17-2025 04:36 AM
how are you opening that popup? is it via that UXF client action?
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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‎01-19-2025 08:42 PM
Yes @Ankur Bawiskar
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‎01-19-2025 09:59 PM
please share code for that along with screenshots.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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‎01-19-2025 10:10 PM
@Ankur Bawiskar this what I have configured till now. This does opena list of incident when user clicks on icon where caller is same, but when I click on any incident number it sets the caller field but however I want that record to open in different tab in workspace