How do i create and alert or a notification in SOW

[Akhila P]

Hello

In the Service Operations Workspace, I’m trying to configure a notification or alert to be triggered when an interaction is assigned to an agent. I attempted to set this up using notification triggers, but it doesn’t seem to be working as expected.

Please find attached the document detailing my current configuration. Could you kindly review it and let me know how I can make this work? Also, if there’s an alternative approach to achieve this functionality, I’d appreciate your guidance.

Looking forward to your support.

Best regards,
Akhila

[Musab Rasheed]

Check these out.

https://www.servicenow.com/community/developer-articles/how-to-add-a-notification-in-workspace/ta-p/...

https://www.servicenow.com/community/service-operations-workspace/quick-start-guide-for-alert-manage...

[Ankur Bawiskar]

@Akhila P 

Did you compare it against any OOTB notifications?

Did you check the user with whom you are testing has Notification preferences enabled?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Akhila P]

Hi Ankur,

I tried this, but it's not working as expected. Please review the doc and let me know for alternatives.

Thanks,

Akhila.