Hello!
Has anyone else come across the issue where one of your Service Desk or someone in SOW saves a new incident after filling out the required fields, including the work notes, and the work notes do not get saved to the ticket? I have one particular user who is having issues, and no one else. I haven't been able to recreate it either.
I have reviewed the journal table as well to see if it was logged there but not connected to the incident but there was not entry. Very stumped on this issue.
Thank you in advance!
