Hello,
I have a requirement to move the fields of incident in a order.
On the Left panel
Fields should be listed as follows
Assignment Section
- Assigned to
- Assignment Group
Incident Section
- Caller
- Location
- Short Description
- Description
- Number
- State
- Priority
- Opened
- Impact
- Urgency
Create an Additional Information Section
- Category
- Subcategory
- Channel
Impact, Related Records, Cause, and Resolution collapsed as default
Move Watch List to Middle panel with Comments section
Agent Assist in right panel as default
OOB it looks like the screenshot.
Does anyone has idea how to edit this?
