Marking tickets to view at a later time

[dbunch]

I take phone calls and create incident tickets all day and sometimes their is a ticket that I want to know how it was resolved.

Is their a way to mark a ticket so that I can view it at a later time.

Sometimes in a day I might have about 5 that I want to track, so I know how to take care of the issue next time.

[Varun41]

Hi @dbunch ,

There is a concept called My Lists in Service Operation Workspace, where you have the option of adding required filter conditions for your list. You can create your list with available set of fields according to your requirement.
Example: There is a Severity field on Incident form which is not generally used by many users where you can set it to Low/Medium/High accordingly daily for the particular tickets which you need to feel revisit them.

Please do mark the answer if it is Helpful.

Thanks