I have some agents that have updated their Macs to macOS 26.2 (latest Tahoe). Because of this, they are unable to see their incidents and requests. Also, SOW is not generating tickets after the macOS upgrade. The agents are using Chrome, and changing...
Hi everyone,In our instance at the Service Operations Workspace (SOW), the global top search bar does not support fuzzy numeric matching on incident numbers. Users must type the full incident number (e.g., INC0031872) to find records, but we need to ...
Is there any way to add following in Upcoming Task in SOW? TodayOutagesAlert: incidents that have breached incidents due todaycatalog tasks due today
Is it possible to translate the "Reassign" button in the "Reassign on incidents" modal in the Statement of Work view?I've already tried creating the translation in the sys_translated_text table and in sys_message.
I've noticed that in Before Business Rules that use setAbortAction(true), there IS a page refresh in Platform; however, there is NOT one in SOW/Service Operations Workspace. This seems to be expected behavior, as I compared to my PDI. I was wondering...
how to make the CMDB table field read only for all different view view in sow but ui 16 editable. we have toaltal 305+class , which will not be recommended to write the client script for each class.could you please help on this.
We are currently on the Washington release and working in the Service Operation Workspace. On the Dashboard page there is a "Insights" button that comes included within SOW. It looks that like it is tied to displaying Key Performance Indicators. Cann...
As per subject can anyone advise how to add a client script to the Resolve button in SOW? Looking at having a KB attach check prompt to the Incident before allowing for ticket resolution. Wanted to keep the OOB Resolve dialog box intact also.
If I open any record from workspaceIt will open like a new tab(same like google chrome tabs)First one will be details(actual from0, remain all are related links(Task sla,affected ci,Impacted Services/CIs, child incidents e.t.c)Here my problem I am ...
I have to edit the homepage of Service operation workspace-- 1. On the SOW home page add a new tab after Your Work and Your team's Work, named Unassigned work and under that we have to create a new widget2.On the Your Work tab:Add a new widget for Pr...
Hi there, I have requirement to allow end user to shuffle position of pie charts on the landing page of SOW. How can we achieve this? I can change its position with "UX Client Script Includes" but is there any way to allow end user to move position...
Hello Team, I would like to hide the "Communication," "Playbook," and "Post Incident Review" tabs in the Major Incidents section within the Service Operations workspace.Could you please assist me with this? Requirement is these tabs are visible only ...
I tried using a UI Macro to hide it on the backend, but it is not hidden in Service Operations Workspace under My Approvals
Hello,I'm on Xanadu.I'm looking to have my agents see the vip flag in SOW both from the Incidents details screen as well as the SOW overview (record information) view.They currently only see the flag in the SOW overview (record information) screen.Th...
Hi everyone,I need to ensure that whenever a user opens an Incident, Request, or similar ticket - the record always opens in SOW, not the classic UI.Right now, links opened from outside SOW still route to the classic view.What’s the best way to globa...
