Hello Community,
A customer is migrating from Agent Workspace to Service Operations Workspace but is also using a lot KCS and made a customization I'm trying to replace/reproduce on SOW.
On Agent Workspace, we have 3 "Action Assignments" (picture 1) related to Agent Assist and the corresponding configuration (picture 2). Both KCS and KCS location are required as it's a rather large organization with specific knowledge articles per region.
Now, how to perform the same thing in SOW?
I have tried to start from UI Builder without success, I tried from the "record point of view" with creating a new UX Screen collcection / App Route and UX Screen (How to configure Agent Assist per table for Read-only Record pages? - Support and Troubleshooting (s...) but without success
Just to be crystal clear, I do not need to "add one agent assist icon on other tables", I expect I need 3 icons because we cannot have "parameters" in the agent assist to allow the supporting agent to dynamically switch between Global KCS/ Regional KCS and Global KB.
Thanks by advance
David
