On SOW view, for Incidents, No matching sla is showing even after SLA is attached.

Sanjay Kumar10 · ‎08-16-2024

In Service Operations Workspace view, Under Record Information Section No matching SLA is showing under SLAs and Timing section even after SLA's are attached. Please find out the below screenshot. Could anyone please help me.

@Dr Atul - LNG

@Community Alums

Cau Thoong · ‎11-05-2024

You'll have to map your response and resolution SLAs following this.

Visit SLA Timer Configuration -> The two records of interest are "Incident Response" and "Incident Resolution". Make sure you have mappings to your relevant SLAs.

https://docs.servicenow.com/bundle/xanadu-it-service-management/page/product/service-level-managemen...

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glideFather · Monday

☝️still valid in 2026, thanks @Cau Thoong

@Sanjay Kumar10 if you are still active here, please mark it as solution if you can as it is super helpful info to share with others

✂-----Cutting-out-the---✦AI-noise✦---All-replies-written-and-vouched-for-by-GlideFather---

hl_prashanth · ‎11-25-2024

@Sanjay Kumar10 has this issue resolved ? I too facing this kind of issue. Can you please let me now how did this get fixed (in case if this is resolved).

VigneshMC · ‎11-28-2024

Solution provided by @Cau Thoong worked for me

hl_prashanth · ‎11-29-2024

@VigneshMC Yea, it helped me as well. I see the timers now. @Cau Thoong thanks for this.

caro234 · ‎03-10-2025

Hello,

Found this article https://www.servicenow.com/community/service-operations-workspace/service-operations-workspace-no-ma... .

May be it will help.