Adding a Report to Service Operations Workspace

[michelle kirk]

Hi

I am looking to have a report added to Service Operations Home page so that the team can see the incidents that are on Hold and next action date.  (I have attached a copy of our Home Page) 

Our platform providers are advising that this involves a lot of complexity of this scripting and therefore costs would be involved if we want a new report widget adding. 

Can someone confirm whether this is true and that we are unable to add a report widget to the Home Page of Service Operations

If the above is "complex scripting"  would it be possible to have the report added to the Dashboard widget or will that also require "complex scripting".

I have tried to add the reports myself but are unable too  

[ManishS78198781]

I assume yes, as you would typically see "(empty)" in the Target field if it were truly empty. In that case, it’s likely something is preventing the insert, such as an error or a business rule with the 'Abort action' checkbox set to true.

[Paul Curwen · Accepted solution]

Complex is relative, BUT it can be done, but it's not just a copy/paste/ameNd job. Have a look at this article that goes through an example of steps required: https://incident.do/2023/02/21/adding-a-visualization-to-the-overview-section-of-the-servicenow-serv...

[michelle kirk]

Thanks for the attached will have a read, does that apply to the Dashboard as well ?