Possible to access "Analytics on Assignment Group" from SOW?

santa
Tera Contributor

When viewing incidents in classic, it is possible to access "Analytics on Assignment Group" via OOTB button next to Assignment group field. I would like to know if it is possible to enable access to this view from the incident form in SOW.

1 ACCEPTED SOLUTION

Pradeep Thipani
Mega Sage

Hi @santa ,

 

No, Ideally that wouldn't be possible to add beside assignment group field in SOW.  Below reference might help you in creating a popup.

https://www.servicenow.com/community/developer-forum/creating-pop-ups-modals-for-configurable-worksp...

If you want to bring Analytics on Assignment Group dashboard to SOW landing page. You can refer below link.

https://www.servicenow.com/community/developer-forum/adding-a-custom-classic-ui-dashboard-to-the-ser...

 

Thanks,

Pradeep

"If this response was useful, please select 'Accept as Solution' and mark it as 'Helpful.' This helps me provide better answers and assists the community ".

Regards,
Pradeep

View solution in original post

1 REPLY 1

Pradeep Thipani
Mega Sage

Hi @santa ,

 

No, Ideally that wouldn't be possible to add beside assignment group field in SOW.  Below reference might help you in creating a popup.

https://www.servicenow.com/community/developer-forum/creating-pop-ups-modals-for-configurable-worksp...

If you want to bring Analytics on Assignment Group dashboard to SOW landing page. You can refer below link.

https://www.servicenow.com/community/developer-forum/adding-a-custom-classic-ui-dashboard-to-the-ser...

 

Thanks,

Pradeep

"If this response was useful, please select 'Accept as Solution' and mark it as 'Helpful.' This helps me provide better answers and assists the community ".

Regards,
Pradeep