Hello,
My company has a fully mature Predictive Intelligence classification design that uses Flows to auto assign end user submitted tickets to the appropriate assignment groups.
We are now wanting to use that same functionality to suggest where to assign a ticket if a reassignment needs to occur by a human. I see the option for suggestions in the Dictionary of the Assignment group field, but I am drawing a blank on how to push values from PI over to the Suggestions option. I did find a very tiny snippet on ServiceNow site but it didn't explain much. Link
Is there any good documentation on how to leverage suggestions or any personal experience on how to do this?
Appreciate the assistance.
