Redirect specific group to service operations workspace.

[Vinya Jakkula]

Hi Team,

can any help me here.logged in user from specific group need to redirect to Service Operations Workspace.

I have followed this but not working:

1. Select All and then search for sys_properties.list.
2. Add the sn_sow.service_desk_groups property.
3. In the Value field, enter the sys_id of the user group to which the operator belongs.
   Note: If you want to specify multiple service desk groups, add a comma-separated list of group sys_ids in the value field.
4. Select Update.

[Ankur Bawiskar]

@Vinya Jakkula 

check this

Redirect user to Workspace 

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Chaitanya ILCR]

Hi @Vinya Jakkula ,

step 1

https://www.servicenow.com/docs/bundle/yokohama-it-service-management/page/product/service-operation...

step 2

https://www.servicenow.com/docs/bundle/yokohama-it-service-management/page/product/service-operation...

in the step to you have to add your group in the user criteria

Please mark my answer as helpful/correct if it resolves your query.

Regards,
Chaitanya

[Vinya Jakkula]

@Chaitanya ILCR I have already added the group but still it is not redirecting.

[Chaitanya ILCR]

Hi @Vinya Jakkula 

did you complete the first step?

Procedure

1. Navigate to All > Service Operations Workspace Admin Center > Overview.
2. On the Overview tab, from the Initial Setup section, select the Configure the landing page option.
3. Select Initial setup > Landing page redirection.
4. Configure the SOW redirection property.
   1. From the Homepage Destination Rule section, select Configure for SOW Landing Page.
   2. Select the Active check box.
   3. Select Update.
5. If required, configure the other SOW landing page redirection properties.
   1. From the System Properties section, select Configure for the required property.
      • glide.login.home: If set to true, the default homepage is displayed upon login. If left blank, the last page visited is used. This property is overwritten by the Homepage Destination Rule for the SOW landing page.
      • glide.next_experience.user_selected_landing_page_enabled: Sets the user selected landing page preference to true.
      • glide.ux.user_criteria_enabled: Enables use of user criteria records instead of Roles fields for UX Framework variants.
   2. Modify the property and select Update.

does you ServiceDesk group has ITIL role added?

please share the User Criteria Screenshot is something else is added in the script?

Please mark my answer as helpful/correct if it resolves your query.

Regards,
Chaitanya