Redirect specific group to service operations workspace.

[Vinya Jakkula]

Hi Team,

can any help me here.logged in user from specific group need to redirect to Service Operations Workspace.

I have followed this but not working:

1. Select All and then search for sys_properties.list.
2. Add the sn_sow.service_desk_groups property.
3. In the Value field, enter the sys_id of the user group to which the operator belongs.
   Note: If you want to specify multiple service desk groups, add a comma-separated list of group sys_ids in the value field.
4. Select Update.

[Vinya Jakkula]

Hi @Chaitanya ILCR 

I have set this property glide.login.home as blank

glide.next_experience.user_selected_landing_page_enabled this property to "true"

glide.ux.user_criteria_enabled to "true"

and in user criteria added the group name and group having the itil role.

[Chaitanya ILCR]

Hi @Vinya Jakkula ,

is it happening with specific users?

check if the users have any user preference set

preferences 

my_home_navigation_page -> set this to false (if user have it )

glide.next_experience.continue_landing_page  -> set this to false

also check what is the system value of those preferences and set the same values to the system

Please mark my answer as helpful/correct if it resolves your query.

Regards,
Chaitanya

[Anil Nemmikanti]

Hi @Vinya Jakkula ,

Using Home Page Redirection rules we can achieve it.

Follow the fallowing article.
https://www.servicenow.com/community/next-experience-articles/homepage-redirect-rules-in-next-experi...