SOW - Missing ability to 'Create new list'
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02-27-2026 08:33 AM
Hello,
Service Operations Workspace should allow for users to create lists. Currently in 'My Lists i dont have ability to Add new List, Is there any way to add option to create new List
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02-27-2026 09:56 AM - edited 02-27-2026 10:02 AM
Hi @SS1510,
itil role is required to create a list in Service Operations Workspace.
Create a list in Service Operations Workspace • Zurich IT Service Management • Docs | ServiceNow
If my response helped, please mark it as the accepted solution so others can benefit as well.
Muhammad Iftikhar
If my response helped, please mark it as the accepted solution so others can benefit as well.
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03-02-2026 12:09 AM
We are having the same issue, it has not to do with rights, as a full admin + itill still does not have the option.
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03-02-2026 12:19 AM
Hi,
Upgrade SOW to Latest Version 8.4.0 did fix the issue for me
