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Reporting on a custom feature

sseverance
Tera Contributor

We have a custom feature that is a check box that indicates if an Incident was created after hours. This feature can be seen in the details of the Incident under Incident right before the Impact section. We would like to run a report to know how many Incidents were and were not created after hours. Does anyone know how to approach this?

 

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1 REPLY 1

Uncle Rob
Kilo Patron

What are you having difficulty with.  Isn't this as easy as adding "And Created After Business Hours" = true?
Of if you want to compare the %, just make the thing a pie chart grouped by "Created After Business Hours"?