Background:
I'm trying to visualize incident impact on my Business Application, but I don't see an easy way for the Application owner to see if there are any ongoing issues to their Business Application.
I've created a Business Application called "Space traveling". It has connection to a related Service Instnace called "Space traveling (prod)", and there is a "Space traveling" Business Service Offering that's also related to a Business Service. All relations are there and with correct type.
I've created an Incident and added my "Space traveling" Service Offering to it.
Question:
How can I as a application owner/service owner see that there is incidents related to my Business Application?
As a service owner or Business Application owner I take it for granted that I should be able to see this fairly easy - at best in SOW.
Looking for OOB solutions for this.
I remember when working with Event Management and ITOM Health that we could see status very easy in the Service Dashboard:
https://www.youtube.com/watch?v=lplSq7K4Gt8
