SOW - help tool tip hint label is coming paragraph instead of formatted text

[Pooja P]

Hi Team,

In the Urgency field, we have a decorator (help tooltip) where the hint label is configured as formatted text.

However, in the Service Operation Workspace, for the same field, the hint is displayed as a paragraph instead of formatted text.
I would like to format the text in the Service Operation Workspace so that it appears line by line, similar to how it is displayed in the native view.

Attached screenshot for both Native view and SOW view

Thanks,

Pooja

[Pooja P]

@Ankur Bawiskar  Can you please check if you  can suggest here?

[Ankur Bawiskar]

@Pooja P 

I believe in workspaces the field decorator supports only plain text and not formatted one.

Try to add <br> tags and see if it helps.

If my response helped please mark it correct and close the thread so that it benefits future readers.

[poojabomble]

Hi @Ankur Bawiskar , That is actually string field and <br> is accepted only in HTML fileds.

[Ankur Bawiskar]

@poojabomble 

that's correct, but at least @Pooja P can try that option