Macro visibility in service Operation Workspace
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
09-26-2025 03:32 AM
I have created a macro:
this is visible in the native view and when i changed the view to sow in native view its visible but when i go to Service Operation workspace the incident form doesn't have the macro there
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
09-26-2025 04:18 AM
UI macros won't work on workspace.
I could see already that icon is present in workspace.
For workspace to show icons, you need to use Field Decorators
UI Builder Deep Dives: Field Action Decorator
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
09-29-2025 12:40 AM
i don't have a customer support workspace
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
10-02-2025 11:46 PM
i want to change the ci feild of incident form in sow . i want to add a macro . How can i do that?
