SOW - help tool tip hint label is coming paragraph instead of formatted text

[Pooja P]

Hi Team,

In the Urgency field, we have a decorator (help tooltip) where the hint label is configured as formatted text.

However, in the Service Operation Workspace, for the same field, the hint is displayed as a paragraph instead of formatted text.
I would like to format the text in the Service Operation Workspace so that it appears line by line, similar to how it is displayed in the native view.

Attached screenshot for both Native view and SOW view

Thanks,

Pooja

[vignesh parthib]

Hi @Pooja P 

In UI Builder / Workspace, field tooltips interpret \n (newline characters) correctly, while ignoring most HTML tags.

In the native UI, field hints (tooltips) support HTML formatting — so you can use <br>, <b>

Thanks,
Vignesh
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