I have a requirement to hide the New button in the Status Call related records on the Incident page in Service Operations Workspace (SOW).
I initially tried using Declarative Actions. I followed multiple YouTube references and implemented the steps exactly as shown, but the New button is still visible. It looks like Declarative Actions are not controlling this button in SOW.
I also explored UI Builder, but I am not fully sure which configuration controls the New button for the Status Call related records.
Could someone please suggest the best and supported approach to permanently hide the New button for the Status Call related records on the Incident page in Service Operations Workspace?
Thank you in advance for your help.
I have attached the screenshot for reference
