uxf button in SOW

[Somnath_snow]

Hello Community!

I want to create a Cancel incident button in Sow . When clicked it should me a pop up to fill the cancellation reason in the pop up itself( Like the below screenshot). I tried with ui action but no luck. And i am not able to find proper way to do this., i think it can be done by UXF client actions , which is already there OOB for resolve incident.

Can anyone help me on this please.

Thanks in Advance!

Somnath 

[pranitha_g]

Hi @Somnath_snow 

Yes, the scenario mentioned can be achieved with UXF Client action. Here are the steps below,

1. Create a view on incident table with cancellation fields you needed.

2. Navigate to All -> Form Actions under Declarative actions

3. Sysid: 127dba4b77733010e35c06e57b5a9949 this is the OOB form action for Resolve. Duplicate this action by using Insert and stay

4. Modify the label name and action name. Note: Action name should be unique

5. Open the specify client action record and duplicate the record. Now modify title and related fields in the payload as per your need.

6. Modify view in the payload to the view created in Step 1

7. Updated the specify client action field of declarative action to the newly created client action in Step 5.

8. Add Action Configurations, UXF add on event mappings and Form action layout same as OOB Resolve DA.

Please mark my answer helpful/correct if it helps solve your problem.

Thanks,

Pranitha