VIP star not showing in SOW list view

[Garygman]

Hello,
I'm on Xanadu.
I'm looking to have my agents see the vip flag in SOW both from the Incidents details screen as well as the SOW overview (record information) view.

They currently only see the flag in the SOW overview (record information) screen.
The Incidents Details screen just shows the caller name (no star)

Any help would be greatly appreciated.
Thanks

Gary

[michaelwend]

Hi Garygman,
does it work after upgrading to Yokohama?
Thanks