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How to force Incident/Request record links to always open in SOW?

savaliya
Tera Expert

58m ago

Hi everyone,
I need to ensure that whenever a user opens an Incident, Request, or similar ticket - the record always opens in SOW, not the classic UI.

Right now, links opened from outside SOW still route to the classic view.

What’s the best way to globally redirect these record to SOW?

Thanks

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