New ServiceNow Admin Role

[TristanaN]

Hello all.

I am new to taking on an active Admin role for ServiceNow, and I want to make sure that I have thought of everything and looking for a little bit of help.

• I have several requests that are stuck in an open status.
• I would like to do a mass closure, but due to the age of the requests, I don't want the closure email to be sent.
• Looking for steps to disable the email notifications for this minutes long process, and then re-enable them?

Any assistance would be appreciated.

[bmazzei · Accepted solution]

TristanaN,

I have not been an admin very long but you could stop the follow of outbound Emails by doing the following:

All - system Properties - Email Properties

Remove the check for Email sending enabled or have them set to a mail box of your choice in the box below.

It will effect all emails at the time the property is set so you might want to execute after hours.

Good Luck,

Ben

[prasad48]

The only thing here is, after we enable this property, system will send emails in queue.  That means, we need to stop triggering the emails. So good option is to write fix script to update status of requests to not to trigger any business rules and notifications

[TristanaN]

Ok good point, I was wondering about that in the back of my mind. Thank you for that clarification and I will look at the other solutions equally to make the change. I am a little nervous about the scripting so I will have to run this in the test environment to build the confidence.

[prasad48]

You can write a fix script to update active/state field.  Please use setWorkFlow(false) to not to run any business rules/notifications