Hello SNUG Members! We are excited to start planning the next Indiana SNUG! In order to make our event a success, we will be looking for customers who want to present and share their story. SNUG presentations are typically 30-minutes in length - th...
Hello. The process owner of Knowledge is trying to reset the usage count to 0 for all of our KB article. We were provided a knowledge article and followed the steps but we were unsuccessful. Would someone please share the steps needed to complete th...
Hello all. I am new to taking on an active Admin role for ServiceNow, and I want to make sure that I have thought of everything and looking for a little bit of help.I have several requests that are stuck in an open status.I would like to do a mass cl...
Hello all, looking for some advice on best practice regarding a request. We are currently trying attempting to implement more CI based tracking in Change and Incident management. I am currently being tasked with updating the INC forms, so that when y...
How can I enable users without the ITIL role to view and edit Catalog Tasks within my Custom application?I've extended the sc_req_item table and created a custom table, along with catalog items and a custom workflow. Within this workflow, I've assign...
Join us on Monday, March 18th for our virtual event: ServiceNow March Madness Bracket Challenge! Learn how Generative AI is impacting customer service operations and helps our customers improve their work processes, increase efficiency and overall ...
When is the next scheduled SNUG meeting?
Just popping on to subscribe and say Hi, fellow Hoosiers. I am not new to ServiceNow but am taking advantage of the holiday slow time to go back through and formally fill out profile and check off those optional actions like signing up for a SNUG ...
Hello Indiana Snug Community! We have the date and location for the Indiana SNUG! When: Monday, December 11th Time: 10 am - 5 pm ET Location: High Alpha 830 Massachusetts Ave | Indianapolis, IN 46204 It will be an all-day event starting with...
When is the next in person SNUG?
Elevate Experiences or Lower Expenses? YES! Better Together: CX + Low code apps for best-in-class service Engage with your industry peers on how they’re solving for top-of-mind customer service challenges through building low-code apps quickl...
We wanted to let you all know about a cool event coming from our friends at Infocenter & Tenon! See below for details: While modern Marketers rely heavily on new technology to streamline processes and drive growth, the bridge to IT is often an...
All, We are trying to implement Self Service/Citizen Development starting with catalog items. Ideally, we would want to leverage Catalog Builder, but our current Service Catalog does not work out of the box with Catalog Builder.Has anyone else found...
GET request from ChatGPT into ServiceNow and how to get Data on forms and response is also shown in Form.
Hello, I created a report to show tasks opened in the last 7 days . These open by a business rule running at a specific time so all are created with the same date. So I can easily see on feb 1 ## of asset tasks were created for a specific device ty...
